Tone of Voice- 2.min

Choose the correct agent's answer

The customer did not provide the full name even on the second prompt (WhatsApp)

• Ugh, Do you understand that I can´t help you without confirmation of your full name?

• Alright, I won´t help you without that then...

• I am really sorry but without confirmation of full GDPR, I am not able to continue with your request

• Oh, I asked for full name, not only for last name...

We are addressing the customer by... (Email)

• Full name

• First name

• Last name

When we can use emoji in conversation?(Whatsapp)

• Always

• If the customer used them first

• At the beginning and at the end of the conversation

In the conversation, we introduce ourselves by name, if... (WhatsApp-2 correct answers)

• We want

• The conversation is older than 36 hours

• We are the first agent in conversation

Choose the correct agent´s answer (WhatsApp)

• I don´t know,...

• Unfortunately, currently I am not able to tell you...

• I am sorry but I have no idea...

• OK, just wait little bit and we will see...

We can spam our customers with maximum X messages in a row (Whatsapp)

• 4

• 5

• 3

• 6

In email communication we are using pronoun...

• I (am)

• Whatever we want

• We (are)

Which translator has the most correct grammatical translation (Email)

• Reverso

• Google Translator

• DeepL