Group 8, Module 9 (Pre Test)

This refers to the service process and the service product

• value co-creation

• co-creation

• service product output

• critical reflections

This refers to the mechanisms of interplay and collaboration between service providers and customers

• value co-creation

• co-creation

• service product output

• critical reflections

_________ imply revealing and discussing underlying assumptions as well as implications for researchers and for managerial practice

• value co-creation

• co-creation

• service product output

• critical reflections

This refers to technological interfaces which allow customers to get services free from direct involvement of service employees

• artificial intelligence (A.I)

• service provider's technology (SPT)

• self service technology (SST)

• on-your-own technology (OYOT)

GST means

• Goods and Service Tax

• Goods and Social Tax

• Government Service Technology

• Government Social Technology

Which country replaced its GST with SST

• U.S.A

• Canada

• Malaysia

• Japan

ATM is an example of SST

• TRUE

• FALSE

Asking for your customers feedback is an example of co-creation

• TRUE

• FALSE

Value co-creation with the customers plays a support role hence it reflects the social advantage of businesses such as Airbnb

• TRUE

• FALSE

Which is not an example of SST

• chatbots

• online training

• package tracking

• none