Knowledge Check

What GBA do you work in?

• Places

• Mobility

• Resilience

The SOPs are intended to provide:

• a user manual for our cost managers,

• a step-by-step detailed explanation of the tasks, activities, and methodologies required to perform the specified cost and commercial services.

• practical guidance to help our cost managers deliver Arcadis’ key services and activities to consistently high standards, aligned with current guidance from professional bodies and industry best practice

• all of the above

True or False – The SOPs contain costs or fees associated with the provision of our services to our client

• True

• False

If you have a need for a SOP topic that does not currently exist, should you:

• alert your Head of Service so that when there is enough demand for it, a SOP will be written (and you may be asked to contribute to its creation)

• Create your own and share it with your team

• Do your own thing and create no documentation of the process

True or false – adherence to the information in these SOPs is optional

• True

• False

The new quality control process is called:

• PCA Produce, Check, Approve or PCRA Produce, Check, Review, Approve

• 4 eyes

• There is no global process

The following symbol has what meaning🌡🌏?

• Signifies a Global process to be followed

• Point of attention

• Reminder to consider Sustainability or Climate Change impact, not just costs

True or false – all documents and templates are provided solely for Arcadis reference and internal use only and must not be shared with clients or third parties as they may contain commercially sensitive information.

• True

• False

When using the SOPs you see a template or best practice document that you know is now outdated or you know of a significantly better template your clients like. Should you:

• Use the provided template – these are Global SOPs that everyone is expected to use

• Use your own and ignore the SOPs template

• Contact your Country Service Lead to suggest an amendment or addition to the current templates

I agree to use these SOPs and contribute to their continued updating and improvement where appropriate

• Yes

• No