Implement Change for Project Manager

Which are the 3 levers we can use to influence individual change?

• Motivation, Capability and Capacity

• Senior Management, People Manager and Project Manager

• Compensation, Benefits and Development

• Threats of lower performacne rating

What are the 4 main roles in Change Management?

• Sponsor, People Manager, Project Manager and Change Manager

• Senior Leader, HOD, RO and Employees

• Sponsor, Communication Specialist, Trainer and Employee

• Sponsor, Process Owner, Project Manager and Team Member

Which of the following are roles of change manager? Multiple answers allowed

• Assess Change Impact

• Develop Communication Plan

• Support the removal of barriers

• Write meeting minutes

• Make everyone happy of the change

Which is NOT one of the SMU change management steps?

• Define Success

• Assess Impact to Stakeholders

• Create a committee

• Identify forces affecting changes.

Which are the common channels used to communicate change?

• Grapevine (Rumours)

• Townhall meetings

• Intranet sites-microsites

• e-mails

As change Manager, what do you do if sponsor is not doing any communication? Select all possible actions

• Do nothing since it is above my pay grade.

• Ask sponsor to attend change management training

• Arrange a meeting with sponsor to ask for support in communication.

• Offer your help to sponsor to draft e-mail or communication slides

What are reasons that consultation and co-creation can help with project success? More than 1 answer

• Improve on the solution development

• Helps with the acceptance of the change

• Makes everyone happy with the changes

• Uncover issues or barriers to be addressed

Based on PROSCI study, employees preferred sender of personal messages is

• CEO / President

• Project Manager

• HOD

• RO

What are the possible actions to help people manager remove barriers to change? Select all possible actions.

• Draft a communication slides for people manager

• Provide a contact person if people manager need help

• Brief people manager on how to remove the barrier to change

• Directly work with the affected employees without the people manager

Employee A role may be made redundant due to introduction of a new automated system. He is feeling angry and complaining to all his colleagues. What should the RO do? Choose all possible approaches

• Explain to him why the new system is important to the organization

• Threaten to give him a poor performance rating if he keeps complaining

• Identify possible new roles/tasks for him in the organization

• Send him to HR for counselling