QCAA 12 Business Unit 4 Topic 2

Which of the following are analytical tools?

• SWOT

• STEEPLE

• Power Interest Grid

• Force Field Analysis

Business Life-Cycle

• new, start-up, growth, maturity, post-maturity

• seed, start-up, growth, maturity, post-maturity

• seed, starter, growth, maturity, post-maturity

Name the missing evaluating criteria: stakeholder satisfaction, competitiveness, efficiency

4 key business functions are...

Marketing, Human Resource Management, Financial Management & __________

Internal operating environments...

• Customers

• Employees

• Owners & Managers

• Organisational Culture

• Organisational Structure

External operating environments...

• Suppliers

• Competitors

• Employees

• Customers

Strategic planning includes m______ & v_____ statements

Strategic planning includes...

• goals

• strategic

• objectives

• strategies

• tactics

The marketing mix: Pro____, Pri__, Pro______, Pl___

Post-maturity outcomes: R______, S____ S____, D______