Как рекламировать товар и торговаться

Which is NOT a good way to keep the conversation going?

• Asking echo questions

• Using active listening techniques

• Using falling tones in your reactions

• Making compliments

Order the steps for a professional introduction.

• Tell about your experiences and accomplishments

• Say in one sentence what you are professionally

• Invite conversation

Order the steps to create a description of a product.

• Define your objective

• Create your message

• Define what can make your customers change their habits

• Prioritise your audience’s needs

• Define your unique selling points

Which of these should you NOT do when you have to say no to customers?

• Thank them before responding

• Say no directly and clearly

• Explain why you can’t fulfil their request

• Provide alternative options

Which of these options is less negative?

• I can’t get you that product until next month; it’s unavailable at this time. You’ll have to wait a few weeks, but I’m happy to place the order for you right now!

• It looks like that product will be re-stocked and available next month. I can place the order for you right now and we’ll make sure it’s sent to you as soon as it reaches our warehouse!

Which of these words is NOT used to create a sense of urgency?

• Energise

• Limited time

• Rare

• Deadline

Which of these words is NOT used to create trust?

• Guarantee

• Proven

• Backed

• Uncovered

Which of these words is NOT used to create a sense of curiosity?

• Revealed

• Truth

• Secret

• Endorsed

Which of these words is NOT used to create positive emotions?

• Believe

• Thrive

• Refresh

• Enquire

Which of these would a seller NOT say when bargaining?

• I am afraid that we can’t match that price

• I'm sorry but you’ll have to do better than that

• Let me run the numbers and get back to you