SNAF Quiz 2

SNAF Quiz 2

Professional Development

16 Qs

quiz-placeholder

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SNAF Quiz 2

SNAF Quiz 2

Assessment

Quiz

Instructional Technology

Professional Development

Practice Problem

Hard

Created by

Dana Priest

Used 5+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An activity that initiates a flow is called...

Starter

Trigger

Condition

Variable

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the knowledge workflows available in the ServiceNow base instance?

Approval Publish, Approval Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge

Quick Publish, Quick Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge

Approval Publish, Approval Retire, Delayed Publish, Delayed Retire, Publish Knowledge, Retire Knowledge

Quick Approval Publish, Quick Approval Retire, Instant Publish, Instant Retire, Delayed Publish Knowledge, Delayed Retire Knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one is not a major component of the Service Catalog?

Variable Sets

Operator

Flows

Items

Order Guide

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a conversational platform that helps users obtain information, make decisions, and perform common work tasks within a messaging interface?

Help Agent

Virtual Agent

Conversation Agent

Virtual Assistant

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A service Desk user wants to document all the technical and behind the scenes work on a task but wants to hide it from external users. What field would they use?

Additional Comments

Work Notes

Task Notes

Work Comments

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What feature can be used to see who is online, view their current status, and what they are viewing or editing, in real time?

User Alert

User Preference

Online Users

Live User

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the name of the interface used for creating or modifying ServiceNow reports?

Designer

Report Creator

Report Designer

Report Layout

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Google

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Microsoft

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Apple

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Others

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