Accommodation Factor

A hotel has oversold and must walk the guest, what does it mean?

• The guest is given a free night's stay

• The guest is given a refund for their stay

• The guest is provided travel to another hotel which will accommodate them instead

• The guest is provided a complimentary meal

How much of a deposit is generally required when making a deposit for a guest room at a hotel?

• A minimum of $50

• One day's room charge

• Half of the total cost

• A refundable security fee

Name one factor most likely to affect a hotel room rate.

• The size of the hotel

• The hotel lobby furnishings

• The hours of operation

• The hotel's prime market

What would most likely justify a higher room price paid by a corporate traveler?

• Availability of a fitness center

• Location near an airport

• Proximity to a major city

• Good customer service

What could cause a room rate to increase?

• A major event in the area causing a room shortage.

• Weather conditions

• Parking availability

• Checking in after 11p

After a one-night room rate deposit is paid, the hotel room is

• Assigned

• Prepaid

• Ready to check in

After paying a deposit for a reservation, the guest will receive a:

• Confirmation number

• Thank you card

• Access code

• Room Number

For international destinations, when booking a hotel, one must note the following:

• The time and date difference

• The local currency exchange rate

• The availability of public transportation

• The language spoken by the staff

What is a continental breakfast?

• All you can eat breakfast.

• A large full meal.

• Lighter breakfast, snack, normally with cold foods.

• Fancy breakfast.

It is a room that has a siting and living area, but they do not have a full division.

• Standard

• Deluxe

• Bedroom suite

• Suite