ITIL 006

ITIL 006

9th - 12th Grade

40 Qs

quiz-placeholder

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ITIL 006

ITIL 006

Assessment

Quiz

Education

9th - 12th Grade

Hard

Created by

Thanh Pham

Used 1+ times

FREE Resource

40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the purpose of the ‘monitoring and event management’ practice?
A.  To restore normal service operation as quickly as possible
B.  To manage workarounds and known errors
C.  To capture demand for incident resolution and service requests
D.  To systematically observe services and service components

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which statement about outcome is CORRECT?
A.  Outcomes rely on outputs to deliver results for a stakeholder
B.  Outcomes use activities to produce tangible or intangible deliverables
C.  Outcomes give service consumers assurance of products or services
D.  Outcomes help a service consumer to assess the cost of a specific activity

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which statement about the ‘continual improvement model’ is CORRECT?
A.  Organizations should work through the steps of the model in the sequence in which they are presented
B.  The flow of the model helps organizations to link improvements to its goals
C.  The model is applicable to only certain parts of the service value system
D.  Organizations should use an additional model or method to link improvements to customer value

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the definition of warranty?
A.  A means of identifying events that could cause harm or loss
B.  A means of determining whether a service is fit for purpose
C.  A means of identifying a result for a stakeholder
D.  A means of determining whether a service is fit for use

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
A.  Information security management
B.  Change enablement
C.  Problem management
D.  Service configuration management

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which statement about value creating activities is CORRECT?
A.  Each value stream should be designed with a specific combination of service value chain activities
B.  Service value chain activities have pre-determined dependencies on ITIL practices
C.  A value stream is an operating model for creating value through products and services
D.  Organizations should ensure that each value stream is applicable to many scenarios

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is provided by the ‘engage’ value chain activity?
A.  Ensuring that stakeholder expectations for quality are met
B.  Ensuring that stakeholder needs are understood by the organization
C.  Ensuring that service components are available when needed
D.  Ensuring that services are operated to meet agreed specifications

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