Internet and Etravel Recitation May 3

A technology that mimics human intelligence

• Human intelligence

• Artificial Internet

• Artificial Intelligence

Process of improving the user experience and website's performance to increase the marketing conversion rate

• Marketing conversion rate

• Customer support

• Customer relationsip management

• Conversion rate Optimization

What does CRM means?

• Client relationship manager

• Customer relationship management

• Client relative management

• Customer relative manager

Post-(blank) customer experience refers to the customer's journey after purchasing a service or product from a business

• Planning

• Purchase

• Partum

A site search lets customers search using images instead of keywords

• Image search

• Visual search

• Photo search

• Eye search

An e-commerce trend which helps customers examine and boost their confidence in buying products and services. It can be done by offering a 3D and 360 degree (blank) tour.

• view

• virtual

• physical

• intelligent

Example when prioritizing quick customer support

• Customer support landline

• Chatbot

• Travel agent assistance

• All of the above

A method where data are collected from those relevant and consenting customers

• Collecting zero party data

• Collecting zero information

• Agree tick box

• Required to answer options

Integrates multiple channels and platforms to provide seamless experiences to customers.

• Hybrid commerce

• Omnichannel selling

• All of the above

What does Phygital means?

• Physical and digital

• Physiological and digital

• Physical and congenital

• Physics and digital