The Work Environment Exam Revision 1

Assertive behaviour is a natural style that is nothing more than being direct, honest and respectful while interacting with others. 

• True

• False

Personal grooming is not an example of interpersonal skills. 

• True

• False

The first step in developing excellent customer relations is possessing good interpersonal skills. 

• True

• False

Customer service is essentially providing a product or service that will satisfy a client’s needs and requirements at an acceptable professional standard. 

• False

• True

Skin care is not an example of personal grooming 

• False

• True

International tourism is a significant part of the Australian tourism industry, representing 74% of the total direct tourism GDP 

• False

• True

In 2018, majority of the tourists in Austrlia came from China and New Zealand 

• True

• False

CSR stands for Computer Reservations System. 

• True

• False

Listening is not a type of communication. 

• False

• True

One of the first steps to overcoming barriers to communication is to accept that people communicate differently. 

• True

• False