The Guest Cycle

Hotel Guest Cycle has following stages:

• Arrival, Departure

• Accommodation, Dining, Transportation, Sightseeing

• Reservation, Registration, Room Cleaning

• Pre-Arrival, Arrival, Occupancy, Departure

What is the Final Stage of The Guest Cycle?

• Arrival

• Pre-arrival

• Departure

• Occupancy

What is a key task for the hotel staff during the Occupancy stage?

• Setting room rates

• Promoting hotel loyalty programs

• Providing excellent customer service

• Conducting market research

Which stage involves the process of verifying The Guest's Identity?

• Occupancy

• Arrival

• Pre-arrival

• Departure

Which of the following is NOT a component of the Departure Stage?

• Payment

• Guest registration

• Checking out

• Guest feedback

Which of the following is an important task during the Arrival Stage?

• Room service

• Room cleaning

• Guest registration

• Checking out

Which stage involves the actual use of the hotel's facilities and services by The Guest?

• Pre-arrival

• Arrival

• Occupancy

• Departure

Which stage involves the process of settling the guest's bill and collecting payment?

• Pre-arrival

• Arrival

• Occupancy

• Departure

Which of the following is NOT a component of the Pre-arrival Stage?

• Reservation

• Guest registration

• Room assignment

• Payment

The number of stages in the guest cycle varies according on the hotel's size, location, and level of service.

• True

• False