NHA CCMA WRITTEN COMMUNCATION

Which of the following is the proper way to date a professional letter?

• January 1st, 2020

• January 1, 2020

• 1st of January, 2020

• 01/01/2020

Which type of medical correspondance is a Medical Assistant allowed to write?

• A medical report for an insurance carrier

• A referral letter for a patient to an outside provider

• A letter containing medical advice to the parents of a child

• A notification letter to a patient about surgery arrangements

An assistant is preparing to create a report about a family history of breast cancer. Which of the following types of software will allow the assistant to sort, retrieve and combine information for this report?

• Database management

• Accounting and billing

• Appointment scheduling

• Word processor

Answer explanation

The assistant should use a database management system to sort and retrieve information quickly. A database allows the assistant to track specific information and create customized applications to sort the information and create reports.

Which of the following will allow an assistant should use word processing software to create general office correspondence and reports, transcribe notes, and perform other similar functions.

• Database management

• Accounting and billing

• Appointment scheduling

• Word processor

Answer explanation

The assistant should use a database management system to sort and retrieve information quickly. A database allows the assistant to track specific information and create customized applications to sort the information and create reports.

Which of the following programs will allow an assistant to track patient and provider scheduling, patient demographics, and insurance information.

• Database management

• Accounting and billing

• Appointment scheduling

• Word processor

Which of the following programs will allow an assistant to track patient accounts, create financial reports, and print billing statements.

• Database management

• Accounting and billing

• Appointment scheduling

• Word processor

In a simpified letter style, Which of the following features should an assistant use?

• A complimentary closing

• A subject line in all capital letters

• Indented paragraphs in the body of the letter

• Center aligned dateline and salutation

Answer explanation

In the simplified letter style, the complimentary closing is omitted and the signature is typed in all capital letters.

In the simplified letter style, the subject line is in all capital letters and replaces the salutation.

In the simplified letter style, all lines are flush with the left margin, similar to the style of a memorandum. Paragraphs are not indented.

In the simplified letter style, all lines are flush with the left margin, similar to the style of a memorandum.

Which of the following formats is correct for a professional business letter?

• ​Keep flush with the left margin.

• Leave two lines between the closing and the typed signature.

• ​Center the inside address and greeting.

• Omit the date and the typed signature.

Which of the following formats is correct for a modified block professional business letter?

• ​Keep flush with the left margin.

• Leave two lines between the closing and the typed signature.

• ​Center the closing of the letter and the typed signature.

• Omit the date and the typed signature.

There should be how many lines between the closing of the letter and the typed signature in a professional business letter?

• 1

• 2

• 3

• 4