NEW moves assessment review w1 04.2023

What are some benefits of the 1799 Kit?

• Buyout Promise

• Free Equipment

• RMR base rate of $29.99

• No hard credit check

Mrs. Smith's verbal passcode is DOG. What hint can you give her to help her remember?

• It rhymes with BOG

• What's your favorite animal?

• It's a word

• Starts with a D

A ___ credit check is completed at the beginning of processing a finance option for a customer.

True or False: When refinancing a customer's loan, the new loan must be at least equal to the remainder of the existing loan that the customer has.

• TRUE

• FALSE

Anna is considering a NHNS, she is interested in getting a Smart Hub Panel, 3 DW sensors, 2 Outdoor Camera Pros, and 1 Doorbell Camera Pro. What would their monthly equipment payment be?

• 44.99

• None of these

• 28.33

• 47.22

Creating a case is required when interacting with a Vivint Customer. This allows the specialist to document what happened during the call with the customer, which is done by adding case comments

• True

• False

A customer must be at least __ months into their loan to qualify for refinance during a move.

• 12

• 24

• 36

• 6

Where do you go in Salesforce to start processing an Option 1?

• Create a Case

• Retention Tools

• Upsells Processing

• Opprotunities

What can you use to find the customer's account?

• Address

• SS#

• Panel Type

• Phone Number

NHNS benefits

• Start fresh with new agreement

• Loan Forgiveness

• Buyout Promise

• No moves fees