Exchanges and Refunds

Change fees may be different for an outbound and a return flight with different fare basis codes.

• TRUE

• FALSE

If the original ticket is nonrefundable and changed to a fully refundable one, the new ticket becomes refundable.

• TRUE

• FALSE

Does the customer have to go back to the booking agency to request a refund on a ticket?

• Yes, always.

• Yes, but only if the ticket is unused.

• No necessarily.

If a ticket is nonrefundable and the flight is canceled due to weather, is the passenger eligible for a refund?

• Passenger must purchase a new ticket.

• Passenger is qualified for a full refund.

• Passenger will receive a travel voucher for future use

A change is considered a schedule change when it is done at least.............before departure date

• 12-24 hours

• 48-72 hours

• 2 hours

If a passenger makes multiple changes on an airline ticket, will the validity be extended as well from the last reissue date?

• No, validity cannot be changed.

• Yes, validity can be changed.

• It depends on the airline policy.

How long after it is issued, an airline ticket can be voided?

• Within 48 hours with some exceptions.

• Within 72 hours with some exceptions.

• Within 24 hours with some exceptions.

Can the same passenger be waitlisted and added to a stand by list for the same flight?

• Yes, a passenger can be waitlisted and later, added to a stand by list

• No, once the waitlist is closed, passenger no longer qualifies

• Yes, but for a lower class upgrade

• Yes, but the stand by list upgrade request becomes paid.

If a passenger voluntarily gives up a seat, the airline is not obligated to issue any kind of compensation.

• FALSE

• TRUE