LB Quiz

If customer answered the call but couldn't talk as he is busy, what should an LB do?

• say OK and hang the call
• Insist customer to speak and complete the process
• Ask customer for a convenient time to call and reiterate the list of documents as per Congratulation mail
• Ask customer to give family member's number who can complete the process on his behalf

Do we need to complete KYC process if CKYC is positive?

• Yes
• No

Which of the following is not a task to be done by LB?

• Agreement Signing
• Auto Pay registration for loan
• Income proof verification
• Residence & Office VPD

Customer doesn't have physical PAN can we do VKYC ?

• Yes, if only PAN number is available
• Yes, If PAN is linked with Adhaar
• No, Physical PAN is mandatory
• Yes, can take any other OVD inplace of PAN

Which of the following tasks need not to be done by LB if CKYC is positive?

• KYC
• Agreement Signing
• Auto Pay registration for loan
• Residence & Office VPD

How many links are sent to the customers in process of E NACH activation?

• No link

• 1

• 2

• 3

The links for E NACH shared to the customer belongs to which companies?

• Bajaj & Cars24
• Cars24, PFL & Bajaj
• PFL & Cars24
• PFL & Bajaj

The link for agreement signing is shared by which vendor company

• Cars24
• DIGIO
• emSigner
• Leegality

Which app should be used to click pictures during VPD ?

• Any app with clear image filter
• GPS Map camera App
• WhatsApp
• Zapier

Which of the following information is not required from customer's official email ID for office VPD

• Working since
• Company Name
• Designation
• Supervisor's name and contact number
• Office Address