D Phen

Which of the following is one of the 2 Rs we need to balance?

• Requirement

• Respect

• Result

• Rapport

Which of the following is not a part of the process of communication?

• Encoding

• Feedback

• Decoding

• Emotion

According to Robert Waldinger study, what leads to happiness?

• Success

• Relationship

• Money

• Entertainment

Who created the SCARF model?

• Robert Kissinger

• Robert Bermingher

• Robert Suthinger

• Robert Waldinger

What are the 2 Rs to focus on by a confident communicator

• Result & Rapport

• Result & Relationship

• Rapport & Relationship

• Respect & Result

What does S in SCARF stand for

• Success

• Security

• Status

• Super

Which of the following words should be avoided for positive communication?

• Good

• No

• Superb

• Excuse me

Sarita gives equal chance to everyone in her team to apply for a position in the new project. Which reward does she trigger?

• Certainty

• Relatedness

• Autonomy

• Fairness

Which quality do most of the employees look for in a communication?

• Appreciation

• Emapthy

• Feedback

• Solution

How many Vs did we discuss in Communication?

• 1

• 2

• 3

• 4