LPAT3

Performance

Answer explanation

Performance in a company generally refers to how well employeesare meeting or exceeding the goals and expectations set for them by their employer.

Key Performance Indicators (KPI)

Answer explanation

A KPI is a measurable value that demonstrateshow effectively a company is achieving key business objectives

Lagging or Leading Indicators

Answer explanation

- Lagging indicators: output oriented, easy to measure but hard to improve orinfluence (weight change (visible on a scale))

- Leading indicators: input oriented, hard to measure and easy to influence (calorie intake, calories burnt)

What are the pitfalls of KPIs?

Answer explanation

When employees are rewarded solely based onachieving a metric, without any consideration for the actions they took to reach thatmetric, incentives can conflict with the company culture. BADLY DESIGNED KPISMAY LEAD TO MANIPULATION AND FRAUD

S.M.A.R.T

Performance Appraisal

Answer explanation

is a method by which the job performance of an employeeis documented and evaluated.1) Sources : Job specification/job description, Last ‘performance appraisal’,Goals and targets (SMART), Organizational strategy, Training2) What to measure ? : Traits, outcome, behaviors3) Causes of a lack of performance :- Motivation-related- Ability-related / skills-related- Opportunity or Situational Factors

Employee Training and Development

Answer explanation

Training is the acquisition of new skills and knowledge relevant to a job.- Development has a broader focus on learning and relates to a career ratherthan to a job. It emphasizes the employee’s potential to acquire morecapabilities- The Training Process :- Step 1: Learning Needs Analysis (LNA)- Step 2: Determine the objectives : s.m.a.r.t- Step 3: Design the programme- Step 4: Implement the programme- Step 5: Evaluate the programme