Royal Caribbean

What is the name of the mobile application?

• Cruising Power

• Online Checking

• Royal Caribbean international app

• My cruise planner

Answer explanation

Guest are able to download in their phones Android / IOS

Policy: Royal Caribbean International Mobile App

http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=13693

https://www.royalcaribbean.com/booked/royal-app

Can we Download the RCI Mobile Application for free?

• YES

• NO

Answer explanation

Once onboard, guest can use the app for free by connecting to ship Guest Wi-Fi – no internet package needed. In-app purchases available.

https://www.royalcaribbean.com/booked/royal-app

What item is not prohibited in bringing inside the ship?

• Bicycles

• Extension cords

• 12 standard Bottles of water 500 ml

• Clothing Irons

What are the 2 Critical Impact category's?

• Policy

• Service

• Financial

• Efficiency

The guest is calling to know more information regarding complementary beverage packages, what policy we can find that information?

• Cruise planner - RCI

• Beverage packages - RCI

• General Beverage info - RCI

DG. Juliet called to add a specialty restaurant but she has an 6 years daughter, what is the child price for her?

• $13.00

• $12.00

• $14.99

• $12.99

Answer explanation

Policy:Dining Venues/Experiences/Specialty Restaurants - RCI

http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=12979

Kosher meal request notifications in a North America sailings must be entered:

• 12 weeks (90 days)

• 14 weeks (100 days)

• a minimum of 6 weeks (45 days)

What are the questions to include an authorized user (Contact) on a bk?​ ​

• verifying CC used, names on bk, email and bk creation date

• DG/ Current contact will be empowered to add or change the contact person.

• Email, names on bk, ship and sailing date

Answer explanation

Policy RCI Empowerment & De-escalations

http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=13909#TSSgrid