Front Office

A hotel rate that includes no meals.

• American Plan

• Modified-American Plan

• Continental Plan

• Answer not given

It means that the guest who made a room reservation but did not check-in.

• skipper

• no-show

• walk-in

• blacklisted

An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.

• due out

• block

• blacklisted

• waitlisted booking

It means that the reservation is waiting for bookers confirmation.

• waitlisted booking

• confirmed booking

• tentative booking

• answer not given

Tentative booking means that the reservation kept on hold due to the hotel is overbooked.

• true

• false

Guest cycle has 4 stages.

• true

• false

The functional areas of a hotel or restaurant in which employees have little or no direct guest contact.

• front of the house

• back of the house

• answer not given

It allows disabled individuals with a device, such as a wheelchair, to enter and exit vehicles and travel to the sidewalk or building entrance.

• connecting rooms

• access aisle

• connecting door

• answer not given

A room status report that indicates the current status of rooms according to housekeeping designations, such as: on-makeup, out-of-order, clean and ready for inspection.

• true

• false

A room status term indicating that the guest is not checking out and will remain at least one more night.

• due out

• block

• stay over

• waitlisted booking