Customer Service and the Dining Experience

A good dining experience will improve nutrition and overall sense of wellbeing in aged care.

• True

• False

A resident must complete eating everything on their plate.

• True

• False

A resident will be more comfortable if they are able to go to the toilet before dining.

• True

• False

It is important to greet the resident in the dining room and to explain what food is on offer for them to choose from.

• True

• False

Checking in with the resident to see if they are enjoying their meal will promote a positive experience which will promote good nutritional intake.

• True

• False