MB-230: Microsoft Dynamics 365 Customer Service Functional

Which of the following is a tool in Microsoft Dynamics 365 for Marketing used to create personalized, automated email campaigns?

• a. Customer Insights

• b. Dynamics 365 Connector for LinkedIn Lead Gen Forms

• c. Dynamics 365 Marketing Email Designer

• d. Dynamics 365 for Outlook

Answer explanation

Dynamics 365 Marketing Email Designer is a tool in Dynamics 365 for Marketing that allows users to create personalized, automated email campaigns.

This logo represents

• Microsoft Calendar

• Microsoft OneNote

• Power Apps

• Azure Analysis Services

This logo represents

• Microsoft Project

• Microsoft Planner

• Microsoft SharePoint

• Power BI Embedded

This logo represents

• Microsoft To Do

• Power Automate

• Azure DevOps

• Microsoft Planner

Identify two examples of external customers:

• Impulse customers

• Warehouse employees

• HR Staff

• Loyal customers

This logo represents

• Azure Cosmos DB

• Azure Firewall

• Azure IoT Hub

• Azure Active Directory

This logo represents

• Microsoft To Do

• Power Automate

• Azure DevOps

• Microsoft Planner

Which method of evaluating customer care is being described below?
A small number of customers are invited to provide feedback and together have in-depth discussion on a number of key areas.

• Mystery shopper
• Customer focus group
• Loyalty cards
• Customer survey

A company implements Dynamics 365 Finance. Which two components can you use to create a financial dimension set? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

• Derived dimension

• Financial dimension

• Main account

• Account structure

Which method of evaluating customer care is being described below?
A small number of customers are invited to provide feedback and together have in-depth discussion on a number of key areas.

• Mystery shopper
• Customer focus group
• Loyalty cards
• Customer survey