MB-230: Microsoft Dynamics 365 Customer Service Functional
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Professional Development
Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a tool in Microsoft Dynamics 365 for Marketing used to create personalized, automated email campaigns?
a. Customer Insights
b. Dynamics 365 Connector for LinkedIn Lead Gen Forms
c. Dynamics 365 Marketing Email Designer
d. Dynamics 365 for Outlook
Answer explanation
Dynamics 365 Marketing Email Designer is a tool in Dynamics 365 for Marketing that allows users to create personalized, automated email campaigns.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This logo represents
Microsoft Calendar
Microsoft OneNote
Power Apps
Azure Analysis Services
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This logo represents
Microsoft Project
Microsoft Planner
Microsoft SharePoint
Power BI Embedded
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This logo represents
Microsoft To Do
Power Automate
Azure DevOps
Microsoft Planner
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Identify two examples of external customers:
Impulse customers
Warehouse employees
HR Staff
Loyal customers
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This logo represents
Azure Cosmos DB
Azure Firewall
Azure IoT Hub
Azure Active Directory
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This logo represents
Microsoft To Do
Power Automate
Azure DevOps
Microsoft Planner
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