Polish Market 1

What can we not change in the invoice?

• VAT (NIP)

• Billing address

• We can only correct little misspelling and remove the name and surname.

• Name and surname

If we made RTB 2x (Ekspert Serwis) and CSM has the same problem for the 3rd time, can we make a case for Exchange?

• I don't know

• No

• Yes

If the machine CSM has is discontinued and there is a problem with the machine, what we can offer to the CSM?

• -25% discount

• -20% discount

• Free Dyson Airwrap

• Travel to Egipt

Do we sell robots on the Polish Market?

• Yes

• I don't know

• No

Do we sell Solarcycle Morph on the Polish Market?

• Yes

• No

• I don't know

Where is the warehouse for the Polish Market?

• in Slovakia

• in Netherlands

• in Finland

• in Romania

How long is the warranty period for the Spare Part on the PL Market?

• 6 months

• 2 years

• 3 months

• 1 year

Can we offer a Goodwill for the customer if the product is 4 month after warranty?

• No

• Yes, agent can decide

• I don't know

• Yes, but with the TLs permission

Is DHL responsible for delivering all web orders and sometimes exchanges?

• Yes

• I don't know

• No

Is UPS responsible for delivering spare parts and exchanges?

• Yes

• I don't know

• No