English Front Office

Fulfils any Guest Services related activities is

• Guest Service

• Guest Database

• Guest Registration

• Reservation

Registers guests, and maintains room availability information are the position of

• Front Desk Agent

• Night Auditor

• Reservation Agent

• Telephone Operator

Responsible for providing information and assistance to guests, handling reservations and payments, managing room assignments, and resolving any guest complaints or issues

• Front Office Manager

• The front office staff

• Front Office

• Fron Office Management

One of the sections in the Front Office which is in charge of handling the reception and connection of telephone connections, both from inside the hotel, and those from outside the hotel

• Information

• Uniformed Service / Concierge

• Telephone Operator

• Reservation

How should you communicate with your guests?

• rudely

• your mood

• politely

• happily

May I know how many person would you like stay?

• Correct

• Not correct

Could you said your name, please?

• Correct

• Not correct

Morning, I'm booking a room by phone a weeks ago.

• Correct

• Not correct

A. It’s for five nights. It is from 15 April until 20 April.

B. It’s for five nights, it is from 15 April until 20 April.

Which one is the correct one?

• A

• B

Alright Ms. Tina. He is Dono as our bellboy today and Dono, she is Ms.

Cassandra as our guest, and he will _____ you to your room.

• help

• escort

• need

• be back