S | M03 Assignment 3

Unclear performance expectations are often a contributing factor in which type of performance problem?

• Technological
• Cultural
• Behavioral
• Process-related

What is the process that measures whether an employee accomplishes work requirements?

• Performance values
• Performance standards
• Performance management
• Performance appraisal

Which performance appraisal error occurs when an employee is extremely competent in one area and is therefore rated high in all categories?

• Central tendency
• Bias
• Horn effect
• Halo effect

Assume you are responsible for establishing and managing key performance indicators for your organization. What would be your first step?

• Obtaining senior management commitment
• Selecting team-level performance measures
• Developing the reporting framework at all levels
• Marketing the KPI strategy to all employees

What plays an important role in the overall fairness of the performance evaluation system?

• Good documentation
• Goal setting
• Employee’s self-assessment
• Performance appraisal errors

Which of the following is the most important reason to train managers on performance management processes?

• Manage risk exposure
• Increase effectiveness of HR
• Support organizational goals
• Prevent attrition

In the measurement of job performance, the use of descriptive words such as "above average, average and below average" on a rating scale is called a

• standard rating scale.
• benchmark rating scale.
• performance rating scale.
• behaviorally anchored rating scale.

Effective succession planning systems are integrated with an organization's:

• performance management process.
• recruitment and retention plans.
• mission statement.
• compensation and benefit programs.

If employees are treated equitably, then all employment decisions regarding hiring, promotion, pay increases, training opportunities, and terminations should be based on

• objective, performance-related criteria.
• the needs of the employees.
• a standard of equality.
• subjective, personal criteria.

The factors on which an employee is evaluated are called

• unbiased characteristics.
• practical items.
• the criteria of performance.
• valid characteristics.