GMJ 9189 Phase 1 unit 304

Which one of the following is responsible for ensuring that the client’s requests are being met and work is in accordance with current standards?

• Quantity surveyor

• Clerk of works

• Architect

• The joiner

Which one of the following is responsible for designing electrical and mechanical services?

• Site engineer

• Structural engineer

• Building surveyor

• Building services engineer

Which one of the following would most likely be employed by the local authority?

• Quantity surveyor

• Structural engineer

• Building control officer

• Water inspector

Which one of the following would not be found in manufacturer’s instructions?

• Servicing requirements

• Commissioning procedures

• Cost of replacement parts

• Appliance dimensions

Which one of the following details the rough cost of proposed work?

• Restraining Order

• Variation order

• Purchase order

• Estimate

Which one of the following pieces of information would be most suitable to be communicated via a text message?

• An appointment time for visiting a customer

• The position where a new radiator will be installed

• A quotation for installing a new bathroom

• An estimate of the cost for proposed work

A British Standard is best described as:

• a piece of legislation which has been approved by the HSE

• a piece of legislation which has been approved by the government

• an expected standard which should be followed by law

• an expected standard which should be adhered to but is not law

Which one of the following employee dress codes would promote the most positive company image?

• Clean overalls carrying the company name and logo

• Jeans and T-shirt

• Trousers, smart shirt and tie

• No formal dress code

Which one of the following is most likely to contribute to creating a positive image of the plumbing company to the customer?

• Extended lunch breaks on site

• Punctual start and finish times

• Getting the job done as quickly as possible

• Leaving the job to attend a breakdown

Verbal communication consists of:

• speaking and listening

• speaking and writing

• listening and looking

• listening and recording