2022 Sales

Customers are often buying more than the product, when they do business with your company. They may be looking for which of the following?

• Peace of mind
• A product or service that works
• Access to expertise from your staff if a problem occurs
• All of the above

Why should a sales person involve the customer and product demonstration?

• It is what all the cells, books and blogs recommend to do
• It entertains a customer
• It makes the sales presentation seem short and sweet
• It helps keep the customers, attention and appeals to the senses

The _____ and _____ of your product would be utilized when addressing customer objections.

• Availability, features
• Benefits, Price
• Price, availability
• Features, benefits

Mutual reward theory, or MRT, shows a satisfactory balance of rewards between two people. An example of this theory in cells is you, the sales person, benefit from the customer _____ the product, and the customer benefits from the product.

• Trying
• Purchasing
• Looking at
• Reading about

Which of the following would not be a source of referral for a new client?

• Current client
• Friends and family
• Prospects that said no
• All of these

The difference between an effective and ineffective sells people is usually a matter of…

• Sensitivity
• Attitude
• Sincerity
• All of these

Frasier feeds sells pig feed in 235 counties in the state of Texas. What is their market share by county?

• 94%
• 29%
• 92%
• None of these

Which of the following is a tip to help defrost a cold call?

• Occasionally use prospects name
• Be very businesslike and professional, no joking around on the call
• Do not ask any questions of the prospect
• Call first thing in the morning

The most important skill in sales is:

• Bing charming
• Listening
• Good hair
• A nice smile

How many styles of communication are there?

• One
• 4
• 3
• 2