Buyer que

Can I mix my payment method in one checkout? 

• Yes, you can mix payment

• No, One payment method per checkout.

I paid using online banking and was charged but my order is still under status “To Pay”. 

• User has to contact with seller

• ask user to contact with bank

• Ask user to provide the proof of transaction ID & screenshot of order ID

Shopeepay has been banned/locked. What is the evidence required to solve this issue?

• Screenshot of the error message showing Shopeepay disabled/ frozen

• Email registered with shopee

• Picture of utility bill ( with address same as per register on Shopee )

• ShopeePay activation name & ShopeePay activation IC number

Inform the user that KYC will take up to ?

• 7-14 working days

• 1-3 Working Days

• 24 Hours

• 3-5 days

If the issue is related to shopeepay KYC which relevant team do we need to escalate the case.

• MY - Payment

• MY - Shopeepay

• MY - ShopeePay KYC

• MY - Logistic

What is considered transferable & non-transferable balance?

• top ups made from funds other than a credit card is transferable

• Top ups made from credit cards are transferable

• op ups made from funds other than a credit card is non- transferable

• Top ups made from credit cards are non-transferable

why user is unable to make payment using shopeepay during checkout?

• reached transaction limit

• shopeepay is basic account

• shopeepay has been banned/locked

• top ups using credit card

Which of the following is NOT included in the transaction limit for shopeepay?

• QR Pay

• withdrawal

• online transaction

• cash on delivery

Can I apply more than 1 voucher in one checkout? 

• Yes, you can apply 2 vouchers from platform vouchers per checkout only.

• You can only apply 1 shopee voucher + 1 seller voucher in one checkout. 

Can I delete my account via website?

• No. Can only be done by CS

• No. Can only be done via App. 

• Yes, user may proceed to delete the account via website