Business English Writing Skill Test

When you need to request for information, what is the best document to use?

• Telephone conversation

• Letter of Complaint

• Letter of Enquiry

• Memo

When you write a letter of complaint, you need to:

• Describe the problem

• Include your payment

• Describe the outcome you want

• Show your anger to the person reading the letter

• Attach a copy of relevant documents

What piece of information should you write to ensure your letter goes to the correct person?

• Your name

• The name of the recipient

• The department of the recipient

• The title of the recipient

Which is correct?

• We are sincerely apologise for the unpleasant stay

• We sincerely apologise for the unpleasant stay

Which is better?

• Regarding to your email, we sincerely appreciate for your feedback on our Hotel

• Thank you for your feedback on your stay at our Hotel

Which is correct?

• We always strike to ensure that our customers receive the best service possible

• We always strive to ensure that our customers receive the best service possible

Which is better?

• We can't refund based on your situation.

• We are unable to provide a refund due to our Company's policy.

Which is correct?

• I and my colleague will be happy to see you.

• My colleague and I will be happy to see you.

Which is correct?

• Please do not hesitate to contact us if have any further questions and concerns.

• Please do not hesitate to contact us if have any further questions or concerns.

• Please do not hesitate to contact us if you have any further questions or concerns.

Which is better?

• I ensure that you will be happy with the service this time.

• I am sure that you will be happy with the service this time.

• I am certain that you will be happy with the service this time.