Chapter 12-1

Making internal attributions for your successes and making external attributions for your failures is an example of ________.

• actor-observer bias

• fundamental attribution error

• self-serving bias

• just-world hypothesis

Cognitive dissonance causes discomfort because it disrupts our sense of ________.

• dependency

• unpredictability

• consistency

• power

Attitudes describe our ________ of people, objects, and ideas.

• treatment

• evaluations

• cognitions

• knowledge

A(n) ________ is a set of group expectations for appropriate thoughts and behaviors of its members.

• social role

• social norm

• script

• attribution

Examples of cues used in peripheral route persuasion include all of the following except ________.

• celebrity endorsement

• positive emotions

• attractive models

• factual information

In order for the central route to persuasion to be effective, the audience must be ________ and ________.

• analytical; motivated

• attentive; happy

• intelligent; unemotional

• gullible; distracted