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Fill in the correct word :

Services are the main way that organizations create ................ For themselves and their customers.

• Outcomes

• Value

• Information

• Data

The key components of the ITIL 4 framework are?

• The Four Dimensions Model

• IT Service Mangement ITSM

• TIL Service Value System (SVS)

• Governance

In service relationship, what must organizations do ?

• Cooperate with the employees

• Establish relationships between two or more organizations to co-create value

• Establish relationships between Executives and their partners

• Cooperate with the consumers

Which of the followings is related to the expression " A configuration of an organization's resources designed to offer value for a consumer.

• Service

• Guidelines

• Practices

• Product

What is service management?

• A set of supply-chain logistics for enabling high level of services.

• A set of specialized organizational capabilities for producing new products

• A set of specialized organizational capabilities for enabling value for customers in the form of

  services,

• All above are true

Which of the following are examples of Service Offering?

• Access to the mobile network

• Replacement of a piece of equipment

• working in farms

• Self development

"A set of specialized organizational capabilities for enabling value for customers in the form of services." this definition represent ?

• Nature of value

• Stakeholders

• Service management

• Value creation

Which is true about ITIL guiding principles ?

• Supports multiple service value chain activities, providing a comprehensive and versatile toolset for

  ITSM practitioners

• Provides an operating model for the creation, delivery, and continual improvement of services

• Can be used to guide an organization's decisions and actions and ensure a shared understanding and

  common approach to service management across the organization

• Nothing is true

There are some factors that affect the four dimension of service management, which of the followings is/are true?

• Economic

• Legal

• Technological

• All true

What is the meaning of "value stream" ?

• A series of steps an organization undertakes to create and deliver products and services to

  consumersA series of steps an organization undertakes to create and deliver products and services to

  consumers

• A number of statements used in a machine

• The ask and bid values

• Nothing is true