BUS141 Chapter 11

The self-management dimension of emotional intelligence is described as

• A. the ability to communicate clearly and convincingly.

• B. showing you care and you understand how your actions affect others.

• C. the ability to control your emotions and act with honesty and integrity.

• D. reading your own emotions and gauging your moods accurately

The statement “I really don’t like that Randall got angry in the meeting” reflects the _______ component of an attitude.

• A. behavioral

• B. affective

• C. cognitive

• D. perceptual

Two workers got in a fight. The HR manager wants investigate. Policy says they must be fired. The manager experiences

• A. cognitive dissonance.

• B. causal attribution.

• C. perceptual distortion.

• D. explicit biases.

________ can cause managers to make mistakes and errors that harm the organization or employees.

• A. External locus of control

• B. Cognitive dissonance

• C. Affective attitudes

• D. Distortions in perception

A manager wants to hire a Japanese American because he thinks Asians are better at math. This is _____.

• A. implicit bias

• B. recency effect

• C. stereotyping

• D. halo effect

Ali doesn’t like her boss and is not happy with the tasks she’s been assigned and the hours she’s working. She has low

• A. organizational commitment.

• B. job satisfaction.

• C. employee engagement.

• D. job performance.

Hiring for fit, providing quality onboarding, and offering great benefits are ways that companies can

• A. decrease turnover.

• B. decrease job performance.

• C. increase counterproductive work behaviors.

• D. increase explicit bias.

When trying a case, lawyers call their strongest witness last due to jurors being prone to

• A. the recency effect.

• B. causal attribution error.

• C. the halo effect.

• D. stereotyping.

Employees with an ________ locus of control are likely to believe they have no say in the raise they receive.

• A. internal

• B. innovative

• C. absent

• D. external

Boring, tedious jobs generally reduce people’s perceptions of their

• A. emotional stability.

• B. self-efficacy.

• C. learned helplessness.

• D. self-esteem.