QUIZ 1 - MAF711 - PERFORMANCE MANAGEMENT AND CONTROL SYSTEM

What is the primary goal of the Performance Management and Control System?

• To evaluate individual performance

• To improve organizational performance

• To measure customer satisfaction

• To monitor employee behavior

What is the purpose of benchmarking in Performance Management and Control System?

• To measure employee performance against industry standards

• To compare organizational performance with competitors

• To set performance targets for individual employees

• To identify areas of improvement within an organization

Which of the following is an example of a financial performance metric?

• Customer satisfaction score

• Employee turnover rate

• Return on investment

• Quality defects per million opportunities

What is the primary advantage of using a balanced scorecard approach to performance management?

• It focuses on financial metrics only

• It provides a holistic view of organizational performance

• It measures employee productivity only

• It does not require performance targets to be set

What is the primary goal of Six Sigma in Performance Management and Control System?

• To reduce defects in organizational processes

• To improve customer satisfaction

• To increase employee engagement

• To reduce employee turnover rate

Which of the following is an example of a key performance indicator (KPI)?

• Number of employees in the organization

• Total revenue generated by the organization

• Number of computers in the organization

• Average commute time of employees to work

What is the purpose of performance appraisals in the Performance Management and Control System?

• To measure employee productivity

• To identify areas of improvement for employees

• To assess employee behavior

• All of the above

Which of the following is an example of an operational performance metric?

• Customer satisfaction score

• Net promoter score

• On-time delivery rate

• Return on investment

Which of the following is an example of a customer-oriented performance metric?

• Employee turnover rate

• Product quality score

• Net promoter score

• Revenue growth rate

What is the purpose of a performance improvement plan in Performance Management and Control System?

• To measure employee productivity

• To set individual performance targets

• To identify areas of improvement for employees

• To evaluate employee behavior