Product Recal 101

Upon receipt of the product recall memo, no need to separate affected item instead, ensure items are not served.

• True

• False

2 sources of feedback:

• Store level only

• Customer complaint only

• Messages posted thru online platform

• all of the above

• both store level & customer complaint

Ensure to finish the investigation for critical / major feedback:

• 24 hours

• 48 hours

• 3 days

• 1 week

Coordination is coming from Store Manager before putting the whole batch on hold.

• True

• False

Label the product for recall with _.

• On Hold

• Separated

• Wastage

• For Recall

For validity, investigation shall prove that the complaint is traceable to store nor to customer.

• True

• False

Mandatory requirements for reporting of feedback:

• Product affected, qty affected & DR

• Product affected, qty affected, DR & clear image of defect

• Product affected, qty affected, DR, clear image of defect & store investigation details

• Product affected,qty affected, clear image of defect & store investigation details

Additional requirements for food spoilage, except:

• RHS Condition

• Raw material quality

• Time product was ordered & consumed

• Pest control record

This is the additional requirement for off standard size, weight or dimension defect:

• Photo showing actual weight using digital weighing scale or ruler

• Description of sensory evaluation

• RHS condition

• Medical / laboratory report

Feedback classification with adverse effect on customers or employees with life threatening situation

• Critical

• Major

• Minor