Which one of the following services has the capability that is most likely to be affected by physical facilities designed for storing or processing goods

MKT 202 06

Quiz
•
Other
•
1st Grade
•
Hard
Xuân Triệu Bò
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bus
Dentist
Education
Car wash
Fast food - restaurant
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The restaurant is full of people and some of them complaint about level of noise as well as the speed of service. This situation is called________
Excess Demand
Demand Excess Optimum Capacity
Demand and Supply are well Balance
Excess Capacity
Low utilization of Capacity
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is NOT one of the method to adjust Capacity to Match Demand?
Schedule downtime during period of low demand
Use full-time employee
Cross-train employee
Invite customer to use self-service
Ask customer to share
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following services has the maximum capacity equal with the optimum capacity?
High-end restarants
Themeparks
Bus
Cinema
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following services has the maximum capacity different from the optimum capacity
Airline
Car repair
Bus
Cinema
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of the following queue configurations saves customers from standing in a queue
Single line/single servers at sequential stages
Multiple line to single servers
Parallel lines to multiple servers
Designated lines to designated servers
"Take a Number" (single or multiple servers)
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers who wait in which queue configuration are most likely to have fellings of injustice and unfairness?
Single line/single servers at sequential stages
Multiple line to single servers
Parallel lines to multiple servers
All queue configurations are perceived at the similar level of justice or fairness by customers
Single line to single serves
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