MKT 202 06

MKT 202 06

1st Grade

30 Qs

quiz-placeholder

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MKT 202 06

MKT 202 06

Assessment

Quiz

Other

1st Grade

Hard

Created by

Xuân Triệu Bò

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following services has the capability that is most likely to be affected by physical facilities designed for storing or processing goods

Bus

Dentist

Education

Car wash

Fast food - restaurant

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The restaurant is full of people and some of them complaint about level of noise as well as the speed of service. This situation is called________

Excess Demand

Demand Excess Optimum Capacity

Demand and Supply are well Balance

Excess Capacity

Low utilization of Capacity

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is NOT one of the method to adjust Capacity to Match Demand?

Schedule downtime during period of low demand

Use full-time employee

Cross-train employee

Invite customer to use self-service

Ask customer to share

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following services has the maximum capacity equal with the optimum capacity?

High-end restarants

Themeparks

Bus

Cinema

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following services has the maximum capacity different from the optimum capacity

Airline

Car repair

Bus

Cinema

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following queue configurations saves customers from standing in a queue

Single line/single servers at sequential stages

Multiple line to single servers

Parallel lines to multiple servers

Designated lines to designated servers

"Take a Number" (single or multiple servers)

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers who wait in which queue configuration are most likely to have fellings of injustice and unfairness?

Single line/single servers at sequential stages

Multiple line to single servers

Parallel lines to multiple servers

All queue configurations are perceived at the similar level of justice or fairness by customers

Single line to single serves

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