Customer Service Vocabulary Part 1

The standard used to measure the workmanship of one product against a similar product.

• Reliability

• Rapport

• Quality

A conclusion a person comes to based on what you heard and saw.

• Alternatives

• Assumption

• Differentiate

Doesn't matter one way or the other.

• Indifferent

• Indecisive

• Informal

To include

• Innovative

• Indifferent

• Incorporating

Inconvenience is a circumstance or thing' something that causes discomfort or trouble.

• TRUE

• FALSE

An accident or bad experience.

• Innovative

• Incident

• Problem

Things that motivate or encourage someone to do something.

• Incident

• Intangibles

• Incentives

Assets is anything that you owe to a person or company.

• TRUE

• FALSE

Eighty percent of outcomes can be attributed to twenty percent of causes.

• 90/20 rule

• 30/20 rule

• 80/20 rule

ADA

• American Distributors Act

• Authentic Disabilities Act

• Americans Disabilities Act