STRUCTURED BUSINESS LETTER, MEMO AND EMAILS.

Emails should be written in rude way with slangs and short form.

• TRUE

• FALSE

Which side the salutation be written at?

• left side

• right side

• at the end of the paragraph

What is the characteristics to meet when making request?

• reasonable

• long and complicated

• rude

• demanding

It is a must to put on signature when closing your email.

• TRUE

• FALSE

You should use ALL CAPS in emails to show courtesy to other parties.

• TRUE

• FALSE

How should the proper salutation be written?

• Dear Mr. Afiq,

• To Whom it May Concern,

• Dear Farhad,

• Afiq Farhad,

What part is the complimentary close?

• Sincerely yours,

• Enclosures

• 123 Baker Street

• Dear Ms. Aimi,

The part of letter that greets the person you are writing is called:

• Solution

• Opener

• Greeting

• Salutation

The main part (message) of a letter is called the:

• Body

• Salutation

• Paragraphs

• Letter

When you do not know the exact name of the individual receiving the letter, use the salutation below:

• Dear Sir or Madame,

• To Whom it May Concern,

• Ladies and Gentlemen,

• Just skip the salutation all together and go straight to the body paragraphs