Module 3/4

What are the two options to define the fulfilment process for a service catalogue item?

Select 2 Answers from the below options.

• Roadmap

• Flow

• Workflow

• Plan

What type of service catalogue item is used to create an incident or raise an HR case?

• Record producer

• Request a service

• Order an item

• Maintain a service

Where does the System Administrator navigate to edit a catalogue item?

• Service Catalogs

• Maintain Items

• Create Incident

• Service Portal

Which of the following is a true statement regarding Flow Designer actions?

Select 3 Answers from the below options.

• Provide the ability to build your own custom actions

• Represent reusable operations for use across multiple flows

• Define when the flow is performed

• Require script to develop

• Can be contained in a spoke

What actions can you do with Flow Designer?

Select 3 Answers from the below options.

• Duplicate an action or subflow within a flow.

• Define when the flow is performed.

• Look up and delete multiple existing records as a single action.

• Test a flow, subflow, or action in the background.

Notifications in the Now Platform occur through which of the following methods?

Select 3 Answers from the below options.

• Workplace Chat

• Meeting Invitation

• SMS

• Email

• Virtual Agent

Your manager asks you to build some reports on your group tasks. Where do you start?

• Self-Service > My Reports

• Service Catalog > Request Reports

• Reports > Create New

• Reports > Getting Started

What are the main sections when you are configuring email notifications?

Select 3 Answers from the below options.

• Who will receive

• How to respond

• What it will contain

• How often to send

• When to send

Under which Report Designer tab can you define the report grouping?

• Type

• Configure

• Style

• Data