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Module 3/4

Authored by Sohaib Dazine

Computers

1st Grade

Used 1+ times

Module 3/4
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9 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the two options to define the fulfilment process for a service catalogue item?

Select 2 Answers from the below options.

Roadmap

Flow

Workflow

Plan

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of service catalogue item is used to create an incident or raise an HR case?

Record producer

Request a service

Order an item

Maintain a service

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where does the System Administrator navigate to edit a catalogue item?

Service Catalogs

Maintain Items

Create Incident

Service Portal

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following is a true statement regarding Flow Designer actions?

Select 3 Answers from the below options.

Provide the ability to build your own custom actions

Represent reusable operations for use across multiple flows

Define when the flow is performed

Require script to develop

Can be contained in a spoke

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What actions can you do with Flow Designer?

Select 3 Answers from the below options.

Duplicate an action or subflow within a flow.

Define when the flow is performed.

Look up and delete multiple existing records as a single action.

Test a flow, subflow, or action in the background.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Notifications in the Now Platform occur through which of the following methods?

Select 3 Answers from the below options.

Workplace Chat

Meeting Invitation

SMS

Email

Virtual Agent

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your manager asks you to build some reports on your group tasks. Where do you start?

Self-Service > My Reports

Service Catalog > Request Reports

Reports > Create New

Reports > Getting Started

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