BSBXCM401

"a course or principle of action adopted or proposed by an organization or individual."

Is the definition of which of the following?

• Protocol

• Policy

• Codes of Conduct

“a system of rules that explain the correct conduct and procedures to be followed in formal situations.”

Is the definition of which of the following?

• Protocols

• Policy

• Codes of Conduct

"a set of rules that members of an organization or people with a particular job or position must follow."

Is the definition of which of the following?

• Protocols

• Policy

• Codes of Conduct

True or False

Policies, Protocols & codes of Conduct set out to provide an organization with structure and guidance to perform work and workplace communications?

• True

• False

True or False

Poor communication can damage an organizations reputation?

• True

• False

What are appropriate methods of feedback?

Select all that apply

• Feedback Questionnaire

• Performance Review

• Yelling at someone

• Meetings

True or False

Active Listening is key to positive communication?

• True

• False

What are three things an effective question should include?

Select all that apply

• A clear purpose or need

• Indirect & Personal

• Concise & to the point

• Relevant to the situation

What are three requirements for cross-cultural communication & communication with individuals with special needs or disabilities?

Select All that apply

• Talking slowly and in a condescending tone

• Using clear and simple language

• Providing information in accessible formats

• Providing neutral & unbiased communications

True or False

Offensive and Discriminating communication is NOT considered inappropriate or unethical?

• True

• False