Pre-Test (Module 5)

1. Who introduced the certain principles on how to effectively design establishments for the purpose of both the guests and employees?

• A. Albert J. Rutles

• B. Albert J. Rutledge

• C. Albert J. Einstein

2. All of the following are the Aspects of Servicescape EXCEPT one

• A. Spatial layout and functionality

• B. Differentiator

• C. Signs, Symbolis and Artifacts

• D. Ambient Conditions

3. It is the actual, physical environment where the act of service is performed, delivered and consumed.

• a. Service

• b. Social interaction

• c. Service scape

• d. Enter and explore

4. The following are the different parts of an establishment except one:

• a. Natural elements

• b. Use areas

• c. Forces of nature

• d. Use of lighting

5. Servicescape is a model that puts its onus on explaining the behavior of customers and clients

within the service environment.

• True

• False

6. The service scape acts as a socializer.

• True

• False

7. The servicescape helps to convey expected roles, behavior and relationships among service.

• True

• False

8. a belief that guest will or should achieve something when he/she come in a hotel or restaurant

9-10

Another important on the servicescape is that it sets the _______ and somehow evokes their ___________ along their experience.