COMMUNICATIONQUIZTRILHA

In regards to communication, what does feedback refer to?

• The process of using words to send a message

• How the receiver interprets a message

• Response to a sender´s message

• A formal record of events or activities

In communication, what does decoding refer to

• Written communication sent within an organization

• Identifying a message and determining how it will be sent

• How the receiver interprets a message

• The process of using words to send a message

What is active listening?

• How a receiver interprets a message

• Identifying how to send a message

• When a receiver (listener) provides full attention to the sender (speaker) without distraction

• An individual who receives and decodes a message

What is communication?

• Using body language

• The process of using words to send a message

• A formal record of events

• The process of a sender transmitting a message to a receiver with the purpose of creating mutual understanding

What are the 3 methods of communicating?

• Verbal, written and nonverbal

• Paraphasing, repeating and reflecting

• Response, translating and reception

• Dominant, analytical and sociable

In order to comprehend a message you must be...

• In the conference room

• Actively listening

• Wearing a suit or a dress

• Using telephone

Is it okay to offer advice when not asked for?

• True

• False

Listening to someone´s opinion means you have to change your beliefs

• True

• False

It´s okay to interrupt if you think the other person is wrong

• True

• False

Nonverbal cues could be...

• Eye contact

• Nodding

• Open arms

• All of the above