Vocab 4

To remain competitive, the company has to be able to _____ to the changing marketplace.

• a. modify

• b. convert

• c. adapt

• d. adopt

Forward-looking companies realise a good _____ and good relations with colleagues are crucial to hanging on to staff.

• a. atmosphere at work

• b. working pressure

• c. chain of command

• d. economic climate

Their _____ said that they were really enjoying each other’s company.

• a. gesticulation

• b. kinesics

• c. body language

• d. sigh

The project went over _____ because of a miscalculation at the planning stage.

• a. budget

• b. savings

• c. account

• d. limit

The organisation is considered a hierarchy with a formal _____.

• a. departmental culture

• b. transmission line

• c. chain of command

• d. supply chain

E-commerce has enabled us to _____ international operations more efficiently during the tough time.

• a. combine

• b. connect

• c. coordinate

• d. coopperate

A(n) _____ consists of a group of people from all levels of an organization, with different functional expertise working toward a common goal.

• a. multi-departmental group

• b. cross-departmental team

• c. inter-cultural group

• d. multi-cultural team

I have been working here for a month and my responsibilities include answering the phone and dealing with customer _____.

• a. inquisitions

• b. probe

• c. interviews

• d. enquiries

In an organization, there should be _____ beliefs about the way work is organized, the way authority is exercised, people rewarded, people controlled.

• a. outmoded

• b. deep-set

• c. widespread

• d. superficial

_____ are the result of past decisions, policy, organisations and beliefs, reflecting a combination of philosophical beliefs, competing sets of ideas and policy decisions.

• a. Departmental cultures

• b. Dysfunctional hierarchies

• c. Horizontal promotions

• d. Bureaucratic coordinations