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Our 2 forms of 2FA are Secure Passcode and...?

URC stands for...?

After reading the fraud script, what are the two other things we need to check on a £30k+ withdrawal call before releasing the funds?

• Withdrawal amount and bank details

• Withdrawal amount and payment date

• Whether 2FA is registered and bank details

• Payment date and whether 2FA is registered

After how many days does the URC expire when posted to a customer?

What are on the two reset security emails?

• Confirmation of log in ID and confirmation of password

• Confirmation of login ID and a link to reset password

• Password hint and security question hint

• Confirmation of login ID and temporary password

How can a customer unlock their app?

• Over the phone

• On the Customer Portal

• On the App

• Via Adobe email

How many devices can a customer have the app on?

True or False - The customer can have both the App and the One Time Code set up at the same time

• True

• False

What does CoP stand for?

What should a customer do if they fail the COP check?

• Upload a bank statement to confirm the details

• Add a different set of bank details

• Go into branch

• Lose faith in Skipton