Online

How can an offline customer change their address?

• Through the Customer Portal

• Over the phone

• In writing/branch

• Through secure message

Our 2 forms of 2FA are Secure Passcode and...?

URC stands for...?

How can an online customer without 2FA change their address

• Through the customer portal

• Over the phone

• In writing or in branch

• On the app

After reading the fraud script, what are the two other things we need to check on a £50k+ withdrawal call before releasing the funds?

• Withdrawal amount and bank details

• Withdrawal amount and payment date

• Whether 2FA is registered and bank details

• Payment date and whether 2FA is registered

After how many days does the URC expire when posted to a customer?

What are on the two reset security emails?

• Confirmation of log in ID and confirmation of password

• Confirmation of login ID and a link to reset password

• Password hint and security question hint

• Confirmation of login ID and temporary password

How does an online customer with 2FA change their address?

• Over the phone

• Through secure message

• By writing in

• On the Customer Portal

How can a customer unlock their app?

• Over the phone

• On the Customer Portal

• On the App

• Via Adobe email

How many devices can a customer have the app on?