ITPM Module 2

The IT & Business Process Association of the Philippines is an organization that combines business and IT to promote and develop the IT and BPO industry in the Philippines.

• TRUE

• FALSE

India is the 2nd leader in the IT and Business Process Outsourcing (BPO) industry and Philippines is the top leader.

• TRUE

• FALSE

Answer explanation

Answer: FALSE

India is the top leader in the IT and Business Process Outsourcing (BPO) industry and Philippines is the second top leader

Reasons for being on top of the two countries:

• Ability to speak English well

• Low cost

• Population

• Technical wise

Reasons on selecting BPM Location EXCEPT

• Regulation (Business Environment)

• Costs (Financial attractiveness)

• Labor (Talent Pool & Salaries)

• None

- used to measure the ability to speak English.

- Test of English as Foreign Language

FOUR MAJOR DIGITAL TRENDS

• BIG DATA AND ANALYTICS

• INTERNET OF THINGS

• AUTOMATION AND ARTIFICIAL INTELLIGENCE

• CLOUD COMPUTING

data discovery process using tech. & tools.

everyday devices connected to the internet.

combining robotics process automation, AI, machine learning

delivering it services hosted through internet to transform compute resources into utility