1.      What is Upselling?

• a)      Persuading the Customer to switch his purchase decision to a more expensive product or service.

• a)     Selling an additional product or service to an existing Customer.

• a)      Getting a customer to consider a purchase he might not have thought of.

• a)      Getting the Customer into purchasing the product.

1.      Define cross-selling.

• a)      a sales technique where an additional product is sold to a customer, along with their original purchase.

• a)     a sales technique where a different product or service is suggested to an existing customer based on their known preferences.

• a)      a sales technique where products from multiple categories or departments are sold in one transaction.

• a)      a sales technique where companies market their services or products to customers from competing companies.

1.       Why are upselling and cross-selling important?

• a)      They target your current customer base, which is less costly than attracting new customers.

• a)      They help build customer loyalty and trust.

• a)     All of the answers are correct.

• a)      They help build positive, lasting customer relationships.

What is to be avoided during up-selling?

• a)     Irrelevant Items

• a)     All the answer are correct.

• a)      High-Priced Upsell

• a)      Wrong Timing for Upselling 

1.      Upselling improves revenue and builds loyalty.

• true

• false