E-Commerce

Electronic commerce (EC) is defined as the online exchange of ________ between firms, and also between firms and their customers

• Goods

• Services

• Money

• All of the above

Electronic business goes beyond buying and selling. EC can involve the events leading to a purchase, as well as ________ after the sale.

• Marketing

• Communication

• Customer Service

B2B is a type of EC that refers to transactions that occur as:

• Business-to-consumer.

• Business-to-buyer.

• Business-to-business

B2E types of EC are called

• Business-to-employee

• Buyer-to-employee

• Business-to-everyone.

The combination of the internet and web technologies has given rise to a global platform where firms across the world can compete for customers and gain access to new  

• Markets.

• Employees

• Monies