Communication

Planning and organizing your thoughts is a critical part of verbal communication.

• True
• False

An open-ended question can be answered with a simple “yes” or “no.”

• True
• False

A clear message is stated in black-and-white terms.

• True
• False

Sharing personal information with patients is appropriate if you need to help the patient relax.

• True
• False

stereotyping patients will help you communicate better with them.

• true
• false

Sarcasm should be avoided when talking to patients and coworkers.

• True
• False

Speaking loudly is helpful when you are talking to a deaf person.

• True
• False

People who suffer from aphasia may have trouble finding the right word to use.

• True
• False

When talking to a hearing-impaired patient and his or her ASL interpreter, you should speak to the interpreter, not the patient.

• True
• False

When talking on the telephone in a healthcare facility, you should not allow personal information to be overheard by other patients or visitors.

• True
• False