Service

What must you maintain to transfer data into SAP Hybris cloud for customer?

• Code List Mapping

• Migration Templates

• Number ranges for business objects

• ID Mapping

Which of the following functions can you perform using the Language Adaptation Tool?

• Translate all buttons

• Translate notes entered by a user

• Translate extension field labels

• Translate work center and view labels

When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from?

• Sales organization

• Service technician of the ticket

• Employee responsible for the ticket

• Outbound channel

Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer?

• Contact person

• Individual customer

• Partner

• Account

Registered products are dependent on which of the following scoping options in Business Configuration Scoping?

• Installed Base

• Equipment

• Product Category

• Installation Point

What tool can be used to control the general availability of a work center in the user interface in SAP C4C?

• Fine-Tuning

• Scoping

• Activity List

• Application and User Management

What can you define when setting up a service contract in SAP Cloud for Customer? There are 3 correct answers to this question.

• Usage restrictions

• Entitled parts

• Billing milestones

• Covered objects

• Call-of quantity

You want to prevent the completion of a main ticket when a sub-ticket is still open. Which of the following options is suitable for this scenario?

• Scoping question

• Notification

• Fine-tuning activity

• Ticket routing rule

Which of the following involved parties are supported by default for the installed base and installed base items? There are 3 correct answers to this question.

• Employee responsible

• Territory manager

• Sales employee

• Customer

• Service technician team

You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

• Fixed

• Absolute

• Cyclical

• Alternating