Hawkz Quiz 5

When removing Seasonal Suspend from ACP qualified accounts what is the standard timeframe for restoration

• Within 15 min

• Up to 1 hour

• Up to 2 hours

• Within 24 hours

If payment was made same day can agent remove Seasonal hold

• True

• False

What is the commision on adding a LOB

• 20 for video, 10 for HSD, 5 for Voice

• 30 for video, 20 for HSD, 5 for Voice

• 20 for video, 15 for HSD, 20 for Voice

• 30 for video, 15 for HSD, 15 for Voice

In Agent OS, where can you find accepted agreements?

• Dashboard

• Call Reason

• Device Management

• Tools

Under Device management what can you do for customer?

• See Soft Disconnect Date

• Release Seasonal Hold

• See current promo

• Resend Agreements

If you take a payment for a customer that satisfies the past due, what should you do?

• Advise service can take up to 1 hours to restore

• Remove the Non pay

• Tell the customer to restart equipment

• Submit a Non-pay UCM

Upon canceling their account customer has how many days to return equipment?

• 10

• 12

• 14

• up to 30

Based on Scope of Support are we able to handle request for changes from Technician?

• Yes

• No

You can submit the UCM for ACP enrollment ?

• True

• False

When a customer returns early from Seasonal can you end it the same day they call

• True

• False