C4C Categorization Quiz

The unit makes a vibrating noise when brewing coffee. What Cause Category will we use?

• Operation Advice

• Start up Info

• Noisy/Vibration

• Other

Customers have questions about Prop 65 in California, choose the correct Cause Category

• Connectivity issues

• Info/Compliance with regulations

• Missing instructions

• Other

After troubleshooting, you discover that the infuser was stuck in the up position due to a customer error. Choose the best Cause Category.

• Infuser problems

• Grinding problems

• Cleaning and maintenance

• Other

The customer calls in, stating that the PAC does not turn off when programmed to do so. Choose the best Cause Category.

• Does not switch off

• Doesn't follow the function/program

• Poor performance

• Other

The customer calls, stating that the MQ7035X HB BRAUN is missing an accessory. Choose the best Cause Category

• Missing Accessory

• Missing Instructions

• Lid Issues

• Other

After troubleshooting with the customer, the unit has a general alarm error message we cannot resolve. The machine must go in for repair or replacement; choose the best category.

• Display error msg/lights/acoustic

• General alarm issues

• Other

The customer called in, stating that the Magnifica Evo had a burning smell while brewing a cup of coffee, damaging the countertop. Also, the machine is leaking water. Choose the best Cause Category.

• Fire/Personal Damage/Injury

• General alarm issues

• Leaking water/oil/gas/ steam

• Other

The customer called in, stating that his PAC has signs of rust on some of the components. You completed a Techsee session and determined that we must replace the unit. How would you categorize the ticket?

• Prod. discoloration/ changing color

• Damaged/broken parts

• Oxidation (rust)

• Other

The customer called to ask if the MQ7035X HB BRAUN container is free of BPA and PFA. You provide the information to the customer. Choose the best Cause Category.

• Info/Compliance with regulations

• Operation Advice

• Missing Instructions

• Other

The customer called to learn how to prime their machine for the first time. Please choose the best option.

• Operation Advice

• Other

• Startup info (priming)

• Missing Instructions